Privacy Policy

Privacy that respects you.

At AfricanHeritageGifts.com, we treat your personal data with the same care and integrity we apply to curating our African artifacts. We believe that transparency is not just a legal requirement—it is a promise to our customers.

This Privacy Policy explains exactly what information we collect, how we use it, and how we ensure it remains protected. By using our website or placing an order, you entrust us with your details, and we take that responsibility seriously.

2. What We Collect

Only what is necessary. Nothing more.

We operate on a principle of minimal data collection. We do not ask for information we do not need.

Order Processing: To fulfill your purchase, we collect your full name, delivery address, email address, and phone number.
Communication: If you contact us via email or our WhatsApp Ordering service, we retain your conversation history solely to assist you effectively.
Browsing: Like most websites, we collect basic, non-identifiable analytics (such as pages visited) to help us improve your shopping experience.

We do not collect sensitive personal data unless you voluntarily provide it to us for a specific purpose.

3. How We Use Your Information

To serve you. To deliver. To protect.

Your data serves three clear purposes:

To Process Your Order: Your address and contact details are used exclusively by our logistics team to ensure your gift arrives on time and intact.
To Communicate With You: We may contact you regarding order updates, delivery confirmations, or to answer your inquiries.
To Improve Our Service: Aggregated, anonymous data helps us understand which products resonate with our community.

We do not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. Period.

4. WhatsApp & Payment Security

Encrypted conversations. Verified transactions.

We offer a unique “Order on WhatsApp” service to bring a personal touch to your shopping experience.

WhatsApp Orders: When you choose to order via WhatsApp, your conversation is protected by end-to-end encryption, a security feature provided directly by Meta/WhatsApp. This means your messages—including addresses and order details—are visible only to you and our authorized team members.
Online Payments: All card and bank transactions on our website are processed through Paystack and other industry-leading, PCI-DSS compliant payment gateways. We do not store your credit card details on our servers. Your payment information goes directly from you to our secure payment partners.

5. Data Storage & Retention

Secure. Limited. Necessary.

Your data is stored on secure servers with restricted access. Only trained personnel who require your information to fulfill your order (such as dispatch staff) can view it.

We retain your order history and personal details only as long as necessary to:

Fulfill tax and legal obligations.
Resolve potential disputes or delivery issues.
Provide customer support for recent purchases.

If you wish to have your data removed from our active records, you may request deletion at any time (see Section 7).

6. Cookies & Website Tracking

Enhancing your experience.

Like most e-commerce platforms, AfricanHeritageGifts.com uses cookies to remember your cart items and preferences. These are small text files stored on your device.

You are free to disable cookies via your browser settings; however, please note that doing so may affect the functionality of your shopping experience.

7. Your Rights

You are in control.

As our customer, you retain full ownership of your personal information. You have the right to:

Access: Request a copy of the data we hold about you.
Correct: Update inaccurate or outdated information.
Delete: Request that we erase your personal data from our systems, subject to legal retention requirements.

To exercise any of these rights, simply email us from the address associated with your purchase.

8. Updates to This Policy

Keeping you informed.

As our website grows and technology evolves, we may update this Privacy Policy. Any significant changes will be reflected here, and we encourage you to review this page periodically.

The most current version of this policy will always be available at https://africanheritagegifts.com/privacy-policy.

9. Contact Us

We are here to listen.

If you have any questions regarding your privacy, a specific order, or this policy, please reach out to us directly. We do not use chatbots or automated replies—real people from our team will read your message.

Website: https://africanheritagegifts.com